Terms & Conditions

Definitions

  • Camping La Tuque: S.A.R.L. La Tuque Vacances, siège social ‘La Tuque’ à Bélaye, au capital de 60.000 EUR, RCS à Cahors no. SIREN 53118674000019.
  • Agreed price: the total amount of the booking fees, excluding local tourist tax and booking fees. 
  • Booking period: from the arrival date up to the date of departure.

 

1. Payment Rental Accommodation

A. A booking is considered final after receipt of a deposit consisting of 30% of the agreed price plus booking fees. The deposit must be paid within ten days following the confirmation date of your booking.

B. If we do not receive your deposit within ten days of the confirmation date, your booking will be cancelled. We will send you one reminder.

C. After having received your deposit, we will send you a confirmation of payment.

D. The remaining 70% of the agreed price plus booking fees must be paid no later than 42 days prior to the requested arrival date.

E. If the full amount has not been paid at the due date we will send you one reminder, after which you have five days in which to pay the balance. If the balance is not paid within this period of time, we assume you have cancelled your booking and the cancellation conditions apply.

F. Immediately after having received the full amount of the agreed price plus booking fees, you will receive a written confirmation.

G. For a booking within 42 days before the intended arrival date, the total amount must be paid immediately and in full.

H. A refund does not apply when you arrive later or leave earlier than the dates you have booked with us.

2. Payment camping pitch

A. After receipt of a deposit consisting of 30% of the agreed price plus booking fees, a booking is considered to be final. The deposit must be paid within ten days after the confirmation date of your booking.

B. If we do not receive your deposit within ten days after the confirmation date, your booking will be cancelled. We will send you one reminder.

C. After having received your deposit, we will send you a confirmation of payment.

D. Since we do not have facilities to pay by debit or credit card, the remaining amount must be transferred into our bank account before the date of your arrival at the camping.

 

3. Cancellation camping pitch

A. Up until 90 days prior to the arrival date, we accept cancellation upon payment of the booking fees.

B. Less than 90 days prior to the arrival date, we accept cancellation upon payment of 30% of the agreed price plus booking fees.

4. Cancellation Rental Accommodation

A. Up until 90 days prior to the date of arrival, we accept cancellation upon payment of the booking fees.

B. Less than 42 days prior to the date of arrival, we accept cancellation upon payment of 30% of the agreed price plus booking fees.

C. From 28 days prior to the date of arrival, we accept cancellation upon payment of 90% of the agreed price plus booking fees.

D. When cancelling on, or after the arrival date, the total amount of the agreed price plus booking fees is owed.

E. In case of cancellation any paid local tourist taxes will be reimbursed.
 

 

 

5. Arrival and departure

A. Camping pitches are available at noon on the day of arrival, and must be vacated before noon on the day of departure.

B. Rental accommodations are available from 04.00 p.m. on the date of arrival, and must be vacated at 10.00 a.m. on the day of departure. Should you arrive early, you may have to wait for your accommodation to be ready.

C. Departure must be between 08.00 a.m. and 09.00 p.m. Departure outside these hours must be according to prior agreement.
  
D. Final inspection of rental accommodations is between 08.00 a.m. and 10.00 a.m.

E. Any final payments must be made before the date of departure.

6. Rental accommodations

A. For rental accommodations a cash security deposit of € 100 must be made upon arrival.

B. Pets are not allowed in our rental accommodations.

C. Smoking is not allowed in our rental accommodations.

D. For the obligatory final cleaning a fee is charged.

E. On the day of departure your rental accommodation must be left damage free, clean and furnished as on the day of your arrival.

F. A final inspection will be carried out before your departure.

G. If a final inspection cannot be carried out on the day of your departure, your deposit, or the balance after settlement of damages, will be transferred into your bank account at a later date.

7. Miscellaneous

A. Dogs and other pets (one per camping pitch during high season) are welcome (except in our rental accommodations) if they have an animal passport and/or a valid vaccination card. They must be kept on a leash at all times. First and second category pets (which are attack, guard or defence dogs), whether or not registered in a pedigree record are explicitly not welcome.

B. Cars are not allowed on the camping, except during low season.

C. Double axle caravans and motor homes are not allowed on the camping.

D. Due to fire hazard, open fires are prohibited on the camping grounds.

E. Barbecuing is allowed only on gas barbecues. 

F. According to French legislation, swim shorts are not allowed in our swimming pools.

G. Photos on our website convey a general impression and are in no way binding.

H. Any changes in the VAT rate can be reflected in the final agreed price.

I. We always advise you to buy a cancellation insurance.

J. Our terms and conditions fully apply at all times, without any restitution; when booking with us you also agree with our conditions.

K. Legal disputes can only be brought before the court in Cahors.